novabet88 Privacy Policy

1. Introduction

Welcome to the Privacy Policy of novabet88 ("novabet88", "we", "us", or "our"). This policy describes how novabet88 collects, uses, stores, and protects personal information provided by users ("you", "member", "player") when you access or use our website at https://novabet88.lat and any associated services, applications, or features.

By registering an account or continuing to use the novabet88 platform, you acknowledge that you have read, understood, and agreed to the data practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform immediately.

novabet88 services are intended exclusively for adults aged 21 and above. We do not knowingly collect data from minors. If we become aware that a minor has provided personal information, we will take steps to delete that data promptly.

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2. Information We Collect

When you create an account with novabet88 or interact with our services, we may collect the following categories of personal information:

• Identity Information: Full name, date of birth, nationality, and government-issued identification details (required for Know Your Customer / KYC verification).
• Contact Information: Email address, phone number, and residential address.
• Financial Information: Payment method details such as bank account numbers (Maybank, CIMB, Public Bank), e-wallet identifiers (Touch n Go eWallet, Boost), and transaction history. We do not store full card numbers for Visa / Mastercard transactions.
• Account Data: Username, password hash, account preferences, bonus eligibility, betting history, and game activity logs.
• Technical Data: IP address, browser type and version, device identifiers, time zone, operating system, and pages visited on our platform.
• Communications: Messages exchanged with our customer support team, survey responses, and any feedback you voluntarily submit.
• Cookie & Tracking Data: Session cookies, preference cookies, and anonymised analytics data as described in Section 8 of this policy.

We do not collect sensitive categories of data such as racial or ethnic origin, political opinions, religious beliefs, health conditions, or biometric data unless expressly required by regulatory obligations, in which case we will seek your explicit consent.

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3. How We Use Your Information

novabet88 processes your personal data for the following lawful purposes:

• Creating and managing your member account, including identity verification as required under applicable anti-money laundering (AML) obligations.
• Processing deposits and withdrawals through your chosen payment method, and verifying the legitimacy of those transactions.
• Providing sports betting, live casino, slot, and esports services on the platform in a fair and transparent manner.
• Communicating with you regarding account updates, transaction confirmations, promotions (where you have opted in), and important service announcements.
• Monitoring and analysing platform usage to improve user experience, detect technical issues, and prevent fraudulent or abusive behaviour.
• Complying with legal, regulatory, and licensing obligations applicable to novabet88's operation.
• Providing responsible gaming tools, including deposit limit management, cooling-off periods, and self-exclusion requests as outlined on our Responsible Gaming page.

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4. Disclosure of Your Information

novabet88 treats your personal data with the highest degree of confidentiality. We do not sell, rent, or trade your personal information to any third party for commercial purposes. However, we may share data in the following limited and controlled circumstances:

• Service Providers: Third-party vendors who assist us in operating the platform — including payment processors, identity verification services, cloud hosting providers, and customer support tools — may access data strictly to perform their contracted services. All such vendors are bound by confidentiality agreements and are prohibited from using your data for any other purpose.
• Legal & Regulatory Authorities: Where required by applicable law, court order, or regulatory directive, novabet88 may disclose member data to the relevant government or law enforcement authorities. We will notify you of such disclosures where legally permitted to do so.
• Corporate Transactions: In the event of a merger, acquisition, or sale of business assets, member data may be transferred as part of that transaction. You will be notified before your information becomes subject to a different privacy policy.
• Fraud Prevention: We may share data with fraud detection services or other operators (on an anonymised or aggregated basis) to identify and prevent suspicious activity that could harm the integrity of the platform or its members.

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5. Data Retention

novabet88 retains your personal data for as long as your account remains active or as needed to provide you with our services. Following account closure, we will retain certain data for a minimum period as required by applicable law — typically five to seven years — to fulfil anti-money laundering record-keeping obligations, respond to disputes, and maintain audit trails.

Data that is no longer required will be securely deleted or anonymised in accordance with our internal data lifecycle policies.

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6. Your Rights as a Member

As a user of novabet88, you have the following rights in relation to your personal data:

• Right to Access: You may request a copy of the personal data novabet88 holds about you at any time.
• Right to Rectification: If any of your personal data is inaccurate or incomplete, you may request that we update or correct it.
• Right to Erasure: In certain circumstances, you may request that we delete your personal data. Note that we may be required to retain certain records for legal compliance purposes even after account closure.
• Right to Restriction: You may ask us to temporarily restrict processing of your data while a dispute or correction request is being resolved.
• Right to Data Portability: Where technically feasible, you may request that we provide your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You may object to processing of your data for direct marketing purposes at any time. We will honour such requests without requiring justification.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, please contact our support team at [email protected]. We aim to respond to all valid data requests within 30 calendar days.

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7. Cookies & Tracking Technologies

novabet88 uses cookies and similar tracking technologies to operate the platform effectively and provide you with a personalised experience. Cookies are small text files stored on your device when you visit our website.

We use the following types of cookies:

• Essential Cookies: Required for the platform to function correctly. These include session authentication cookies that keep you logged in and cookies that remember your language or display preferences. Disabling these may affect your ability to use core features.
• Analytics Cookies: Used to collect anonymised data about how members navigate and use our platform. This helps us identify popular features, detect errors, and improve overall site performance. No personally identifiable information is shared through analytics cookies.
• Functional Cookies: Remember your preferences such as preferred odds format, table game stakes, or notification settings so you do not need to reconfigure them on each visit.

novabet88 does not use advertising or cross-site tracking cookies. You can manage cookie preferences through your browser settings. Please note that restricting essential cookies may limit platform functionality.

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8. Data Security

We implement a range of technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, disclosure, alteration, or destruction. These include:

• SSL/TLS encryption for all data in transit between your browser and our servers.
• AES-256 encryption for sensitive data stored in our databases, including financial credentials and identity documents.
• Multi-factor authentication options for member account access.
• Role-based access controls ensuring that only authorised personnel can access specific categories of member data.
• Regular security audits, penetration testing, and vulnerability assessments conducted by independent specialists.
• Incident response procedures that include member notification in the event of a confirmed data breach affecting personal data.

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9. International Data Transfers

novabet88 operates under international gaming licensing and may store or process member data on servers located outside of Malaysia. Where data is transferred internationally, we ensure that appropriate safeguards are in place — such as contractual data protection clauses with our service providers — to ensure your data receives a consistent level of protection regardless of where it is processed.

By using the novabet88 platform, you acknowledge and consent to the transfer of your personal data to jurisdictions outside Malaysia as described in this section.

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10. Third-Party Services & Links

The novabet88 platform may reference or integrate with certain third-party payment service providers (such as Touch n Go eWallet, Boost, Maybank, and CIMB) to facilitate transactions. These providers operate under their own privacy policies, and novabet88 is not responsible for their data practices. We recommend reviewing the privacy policy of any third-party service you use in connection with your novabet88 account.

novabet88 does not include third-party advertising networks, social media tracking pixels, or external affiliate tracking scripts on our platform pages.

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11. Responsible Gaming & Data Use

novabet88 is committed to promoting responsible gaming. As part of this commitment, we may use your account activity data — including betting frequency, deposit patterns, and session duration — to identify signs of problem gambling behaviour. This data is processed solely for the purpose of member welfare and is not used for marketing or profiling unrelated to responsible gaming.

Where our responsible gaming algorithms flag a concern, a member of our player protection team may reach out to you with information about available tools such as deposit limits, cooling-off periods, and self-exclusion. For full details on these tools, please visit our Responsible Gaming page.

Remember: novabet88 is a platform for entertainment purposes only. All services are strictly for adults aged 21 and above.

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12. Changes to This Privacy Policy

novabet88 reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will notify registered members via email or a prominent notice on the platform at least 14 days before the changes take effect. The "Last Updated" date at the top of this page will always reflect the most current version.

Continued use of the novabet88 platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. If you do not agree with the revised terms, you should close your account before the changes take effect.

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13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way novabet88 handles your personal data, please get in touch with our Data Protection team:

• Email: [email protected]
• Response time: We aim to acknowledge all privacy-related enquiries within 3 business days and provide a full response within 30 calendar days.

For matters relating to responsible gaming, account limits, or self-exclusion, please visit our dedicated Responsible Gaming page or our FAQ page for answers to common questions.